Frequently Asked Questions

Frequently Asked Questions

Are your products authentic?

Yes, 100%. All our supplements are sourced directly from authorized distributors and manufacturers. We guarantee every product is genuine, factory-sealed, and within its expiration date.

How long does shipping take?

Standard shipping takes 5-8 business days. Express shipping takes 2-4 business days. All orders include tracking information sent to your email once shipped.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75. Orders under $75 have a flat-rate shipping fee of $5.99.

Can I return or exchange a product?

Yes. Unopened and sealed products can be returned within 30 days of delivery for a full refund. Please see our Return Policy for full details.

Which protein is best for me?

It depends on your goals:
- Whey Isolate — Best for lean muscle, low carb/fat, fast absorption. Ideal post-workout.
- Whey Concentrate — Great all-around protein, good taste, affordable.
- Casein — Slow-digesting, best before bed for overnight recovery.
- Plant Protein — Dairy-free alternative for vegans or lactose-intolerant individuals.

When should I take pre-workout?

Take your pre-workout 20-30 minutes before training for optimal energy and focus. Start with half a scoop to assess your tolerance, especially if you are sensitive to caffeine.

Do your supplements contain banned substances?

We carry products from reputable brands that follow GMP (Good Manufacturing Practice) standards. Many of our products are third-party tested. However, if you are a competitive athlete, always check the label and consult your sport's anti-doping guidelines.

How should I store my supplements?

Store in a cool, dry place away from direct sunlight. Keep containers tightly sealed after opening. Do not refrigerate protein powder unless specified on the label.

How do I contact customer support?

You can reach us via our Contact page or email us directly. We respond within 24 hours on business days.